Villkor och anvisningar på engelska

We are happy to welcome you to hotel Hoheneck, Dorfstrasse 4, 6390 Engelberg.

Booking routines and cancellation terms for individual guests

• We apply the same cancellation policy like booking.com and airbnb.

• Rooms are ready for use from 15.00. Earlier access is subject to availability. Departure day the room should be left latest at 11 am. Luggage can be stored in the hotel during the day.

• Your check-in will be made with an envelope containing the key, a thorough welcome- and instruction letter plus your check-in card. The “envelope” can be handed out in several ways; directly from our reception staff, from the bar when arriving late or placed in the reception. The check-in card should be signed and put in the post box in the reception.

• There is free WiFi in the whole hotel. Reservations for occasional and temporarily abruptions due to heavy traffic load.

• Please observe that even if we are around in the house, the reception will normally not be manned. A helpline for contact with the staff will be provided as a telephone number in the envelope and a telephone in the reception.

• Dogs are allowed in a few selected rooms.

• We are a SMOKE-FREE hotel and bar. Including balconies.

• The hotel is located in the village centre and sometimes there are noises from the streets at nights. If you are extra sensitive, please note at the booking that you like to have a room in another direction.

• When arriving late at night think of your fellow guests having their beauty sleep.

• Room parties are not allowed

• Breakfast can be self made in the kitchen at the first floor or bought in the bakery/cofféshop across the street.

• The hotel reserve the right to charge the credit card during or after the stay for, but not limited to; Lost key 100 CHF, excessive cleaning, lost or broken items, damages, penalty for smoking minimum 200 CHF in the hotel including the room or on the balcony.

• The guests are expected to follow house rules and show respect to staff and fellow hotel guests. In case of violation the hotel reserve the right to expel the guests without compensating for unused hotel nights. The guests are expected to reasonable contribution in order to resolve problems and to minimize damages.

• You can buy ski tickets online at Titlis webpage or at the "Talstation". An insider tip is that they sell the tickets at the Tourist Office across the street from Hoheneck and also at Bahnhof where there normally are less ques.

• The general Conditions are subject to Swiss Law

Hotel Hoheneck,

Engelberg, June 2025